HardMetrics’ business performance management solution enables enterprises to proactively monitor and measure progress against organizational goals. The company’s first product offering, Call Center Performance Manager (CCPM) has been built on a powerful generalized performance management engine, that can be adapted for use by any business process ranging from customer service, sales, P/L management, to marketing campaign management. CCPM has received several industry accolades including Gartner’s designation as a “Best of Breed” product.
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